Innovative IT Service Monitoring & Management
Ceeview monitors, measures and analyzes all aspects of an IT Service to ensure high service availability.
It will help you understand users’ experience as well as service and infrastructure behavior.
Status of Availability
With Ceeview you get a quick status of availability and response times of the IT services. You will see how services perform right now and how they have behaved historically.
IT Services Performance
Although a service in most cases works satisfactorily, it is vital to quickly detect, identify and rectify situations where there are deviations from the normal situation.
IT Services Response Time
When response times exceed a predefined threshold value or there are problems with IT infrastructure, the relevant personnel will be alerted via email or SMS so that they can quickly resolve the issue.
Data Drill Down
Ceeview provides “drill down” capabilities to locate bottlenecks and identify areas where corrective actions are needed.
Ceeview measures and analyse Services to understand users’ perception for timely execution of duties. All measurements and performance data are tied to Service Models. These models are used to analyse and represent the status of the Service behaviour and underlying infrastructure. As shown in the Service Model, an infrastructure issue does not necessarily have an immediate impact on the overall Service availability.Service State details
For early detection of a possible decline in Service Availability, Ceeview monitors the infrastructure components/assets that Services depend upon. As shown, the health status can be seen for all assets defined in the system, but also on a service by service level called Service Health. The health helps you quickly identify elements that are not functioning well and require immediate attention to prevent downtime and outages.Service/Asset Health details
Service Level Agreement (SLA)
An SLA is an agreement between the service provider and the customer stating the requirement for service delivery. Status icons continuously show if conditions are met or not, i.e. current compliance percentage. In case of a potential breach, a notice will be sent to appropriate personnel. The SLA module in Ceeview supports Operating Periods, Exclude Periods, SLA History and PDF Reports.SLA details
Registration of events and deviations for tracking issues. A single point of contact (SPOC) between a company and its customers, employees and business partners. Here you can create and follow cases from the time of registration through examination, resolution and closure.Service Desk details