Service State / Service Availability
Measure and monitor availability and response times of services.
Ceeview measures how services are delivered and perceived by end-users. This is called Service state or Service availability and is a physical/objective measurement. The measurements are carried out using one of the following methods or combinations thereof:
- Simulating a user by performing a set of transactions – synthetic
- Actual user transactions where one listens to network traffic – passive
It is also possible to integrate data gathered from third-party tools as measurements used by the model.
In web -based user interfaces you get a quick overview of the state of all services defined in the system. There is also an aggregated view on the customer/account level. When expanded, a more detailed view of all the services associated with the customer is displayed.
If the situation deviates from the norm the system will inform relevant personnel via email or SMS. Ceeview supports duty rosters.