Ceeview monitors, measures and analyzes all aspects of an IT Service to ensure high service availability and to understand users’ experience as well as service- and infrastructure behavior.
With Ceeview you get a quick status of availability and response times of the IT services. You will see how services perform right now and how they have behaved historically. Although a service in most cases work satisfactorily, it is vital to quickly detect, identify and rectify situations where there are deviations from the normal situation. This will increase the quality and uptime so that customers and users can perform their duties without problems. When response times exceed a predefined threshold value or there are problems with IT infrastructure, the relevant personnel will be alerted via email or SMS so that they can quickly resolve the issue. Ceeview provides “drill down” capabilities to locate bottlenecks and identify areas where corrective actions are needed.
Ceeview product concept:
Ceeview monitors business-critical IT services by positioning the service as the core element as shown in the fig. to the right. From here, one can see what the service depends on to ensure the highest possible uptime, quality and satisfied users.
In addition to a number of aspects of the service itself, Ceeview monitors underlying hardware and software components to pinpoint problem areas quickly. These problems can develop and result in slow response times and reduced quality of IT Service delivery. Ceeview looks at how services are perceived by users and measures that they are in compliance with Service Level Agreements (SLA). Social media plays an important role and Ceeview plans to introduce Service reputation monitoring – what is being written about the service in social media.
The current version of Ceeview includes functionality for measuring the services’ availability and response times – “Service Availability “, health service (proactive monitoring) – ” Service Health”, measuring and reporting on service contracts – “Service Level Agreement (SLA)”, as well as alerting, reporting, roster, incident tracking, etc. Planned functionality in upcoming versions are modules for finance and prioritization, Key Performance Indicators, Quality of Service (“baselining”) and service reputation monitoring through surveys and analysis of social media.
Overall status of IT services, underlying infrastructure and service level agreements (SLA):
Ceeview is a SaaS-based solution hosted by Ceesoft or third parties, but it is also possible to install the solution locally (“on- premise”). After login through the Ceeview portal, a summary page like the one shown below will pop-up. This page gives an overall picture of all services, infrastructure, SLA’s and customers defined in the system. From this page, it is possible to drill down into the system to get a complete picture of the individual services such as reasons for downtime and potential problems that need immediate attention. It is easy to customize user interfaces to a person’s role in the organization such as operator, service/application manager, management, etc. It is also possible to assign customers and user’s full- or limited access rights to the Ceeview web portal. Historical PDF reports can be generated and automatically sent to individual users and customers.
Measure and analyse Services to understand users’ perception of individual services for timely execution of duties. Green (up) indicate number of services functioning OK, while red (down) shows number of services where it takes too long to carry out tasks in the “application” or that the service is unavailable.
The numerical value (268) shows the total number of services monitored.
|Service Infrastructure/Asset Health:
Status or “health” of IT infrastructure that services depend on, for example servers, databases and networks. The health helps you quickly identify elements that are not functioning optimally. These will require immediate attention to avoid reduction in service response time and availability.
The numerical value (1159) indicates how many resources (units) being monitored.
|Service Level Agreement (SLA):
Status of monitored Service Level Agreements (SLA). The SLA is an agreement between the service provider and the customer stating the requirements for service delivery. Status icons show at all time if conditions are met or not. Green indicates number of SLAs in compliance, while red shows number of breached SLAs.
The numerical value (19) shows the number of defined service level agreements.
||Account status – shows overall status of the individual customer and/or service:
Here is an aggregated overview of all services for customers or accounts. The Service Health indicates if there is a need to take action to avoid service deterioration of service performance and availability. For further investigation, it is possible to drill down into the individual customer/service to get more information about the problem and quickly take necessary actions to bring the service back to the normal state.
“Drill-down” for analysis and debugging of critical problems:
Ceeview helps to uncover technical issues as early as possible to avoid downtime and poor response time for end users.